If you have a simple question and need an answer fast
Quickly find answers yourself online--Use Support Online to easily search the Microsoft Knowledge Base and other technical resources for fast, accurate answers. You can also customize the site to control your search. To begin your search, go to http://support.microsoft.com/support.
If your question is urgent and more complex
Telephone Microsoft Technical Support--Work with a support engineer to solve your issue through the following options.
Standard No-Charge Support--for help during business hours--Microsoft offers 90 days of support at no-charge beginning the first time you speak with an engineer regarding Internet Explorer, Chat and NetMeeting. You can receive no-charge support via e-mail (explained later) or via telephone by calling one of the following numbers, available Monday - Friday, excluding holidays.
In the U.S.: (425) 635-7123--6:00 A.M. - 6:00 P.M. Pacific time
In Canada: (905) 568-4494--8:00 A.M. - 8:00 P.M. eastern time
If your Microsoft product was preinstalled or shipped with your personal computer, you are not eligible for Standard No-Charge Support from Microsoft and must contact your computer manufacturer for support. For phone numbers, please refer to the documentation that came with your computer.
Pay-Per-Incident Support--for help after hours or to supplement Standard Support--If you need help after hours, or if you have used up or are not eligible for Standard No-Charge Support, you can purchase Pay-Per-Incident Support. Support fees for the (800)# calls will be billed to your VISA, MasterCard, or American Express card. Support fees for the (900)# calls will appear on your telephone bill.
In the U.S.: (800) 936-5700 or (900) 555-2000 Cost: $35 US per incident--24 hours a day, seven days a week, including holidays
In Canada: (800) 668-7975 Cost: $45 CDN plus tax per incident--8:00 A.M. - 8:00 P.M. eastern time, Monday - Friday, excluding holidays
If your question isn't urgent
Send e-mail to a Microsoft Technical Support Engineer--Ideal for questions requiring attached files, submit a question anytime and receive a response within one business day. Submit a question at http://support.microsoft.com/support using one of the following options:
Standard No-Charge Web Response--The amount of no-charge support for which you are eligible is described in the Standard No-Charge Support section above.
Pay-Per-Incident Web Response--If you have used up your Standard No-Charge Support, submit your question for a fee of $35 US.
For additional support needs
If you don't have access to the Internet--FastTips is a fax-back service providing Knowledge Base articles and answers to common questions. (800) 936-4200.
If you need support services for a business--Priority Annual, Priority Plus, and Premier provide a selection of support packages geared for businesses. To learn which account meets your needs, go to http://www.microsoft.com/support. Or call
(800) 936-3500 for information on accounts for small- to medium-sized businesses and (800) 936-3200 for large, enterprise businesses.
If you need on-site, multivendor, or proprietary product support--Microsoft Certified Solution Providers (MCSPs) and Authorized Support Centers (ASCs) specialize in providing support packages for hardware, network, and software products from both Microsoft and other vendors. For more information about MCSPs, call (800) 765-7768 or visit http://www.microsoft.com/mcsp. For more information about ASCs, contact your Microsoft account representative, or visit http://www.microsoft.com/enterprise/asc.htm.
If you need text telephone (TTY/TDD--Available Monday - Friday, excluding holidays. In the United States, call (425) 635-4948, 6:00 A.M. - 6:00 P.M. Pacific time. In Canada, call (905) 568-9641, 8:00 A.M. - 8:00 P.M. eastern time.
If you need support outside the United States and Canada
The services and prices listed here are available in the United States and Canada only. Support outside the United Sates and Canada may vary. Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.
Microsoft Technical Support Worldwide--If you are outside the United States and have a question about a Microsoft product, first:
*Check the information in this Help file or product manual.
*Check the readme files that come with your product disks. These files
provide general information that became available shortly before the
product was released.
*Go to Support Online from Microsoft Technical Support at
http://support.microsoft.com/support/.
If you cannot find a solution, you can receive information on how to obtain technical support by contacting the Microsoft subsidiary office in your area.
Important--Phone numbers for Microsoft Subsidiaries are subject to change. For the most recent listing, please see the options and phone number section on the Support Online web site at http://support.microsoft.com/support. If there is no Microsoft subsidiary office in your country, please contact the establishment from which you obtained your Microsoft product.
Argentina
Microsoft de Argentina S.A.
Customer Service: (54) (1) 316-4600
Fax: (54) (1) 316-1922
Technical Support Phone: (54) (1) 316-4664
Armenia
See Russia
Australia
Microsoft Pty. Ltd.
Phone: Products and Services 13 20 58
Fax: (61) (02)9870-2285
Sales Information Centre: (61) (02) 9870-2100
Internet://www.microsoft.com.au/Australia
Technical Support:
Phone: (61) (02) 9870-2131
Fax: (61) (02) 9805 0519
Austria
Microsoft Ges.m.b.H.
Phone: (+43) 1 610 64 -0
Fax: (+43) 1 610 64 -200
Information: 0660-6520
Prices, updates, etc.: 0660-6520
Standard Support:
Installation and Handling: 01 50222-2255
General information about Support Network in Central Europe:
FAX: 01805-251191
Azerbaijan
See Russia
Belgium
Microsoft NV
Phone: +32-2-730 39 11
Fax: +32-2-726 96 09
Microsoft Support Network Info. Center: 0800 18307
